Delivery Information

UK Delivery
Delivery Type How long will it take? Cost
Standard Standard
Items delivered in 3-5 working days. Mon to Sat, excl. Sundays & public holidays.** ^
£3.99
Standard Standard (on orders of £50 or more)
Items delivered in 3-5 working days. Mon to Sat, excl. Sundays & public holidays.** ^
FREE
Express Express
Orders placed by 7:00pm Mon-Fri, will be delivered next working day, excl. Sundays & public holidays. ***
£4.99
Click & Collect Orders Over £10 Or More
Orders placed In-store will take 3-5 working days to 500+ stores.
FREE
(Over £10)
Click & Collect Orders Under £10
Orders placed In-store will take 3-5 working days to 500+ stores.
£2.99
(Under £10)
** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands, and the Isles of Wight - may take up to 7 working days
*** Some areas, such as the Scottish Highlands and Channel Islands, will take 2-3 working days on this service. View the full list of areas with longer delivery times here.
^During times of promotion, shipping charges may vary.

Want to track your order?

You can review the status of your order at any time by logging into the 'My Account' section of our website and selecting 'Order History'. Alternatively, you can click the 'Parcel Tracking' link in your dispatch email.

You can review the status of your order at any time by logging into the 'My Account' section of our website and selecting 'Order History'. Alternatively, you can click the 'Parcel Tracking' link in your dispatch email.

Can I have items delivered to multiple addresses?

If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase. Each delivery address will be charged a separate delivery fee.

Find out more about international delivery

Countries available are- Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zeland, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA

Using click & collect?

Click & collect orders with a value of £10.00 or above are eligible for free delivery. Click & Collect orders under £10.00 will be subject to a £2.99 delivery charge. Only available in participating stores. Available in the UK only.

Additional Delivery Terms and conditions

You will not be allowed to submit an order with items that are out of stock.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.

International Delivery

Peacocks Online are now able to offer delivery to select international destinations.

Countries available are – Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA.

Further countries will be added soon. Please Contact Us if your country is not on the list.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Pricing
Customs Duty, Excise & Other Local Taxes
Prices, Taxes and Payment
Order Tracking

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer service team via email at online-customer-services@peacocks.co.uk or contact our customer service team direct on telephone number 029 20 101560 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).