Delivery Information

UK Delivery

Delivery Type How long will it take? Cost
Standard Standard (Orders Under £30)
Items delivered in 4 to 7 working days. Mon to Sat, excl. Sundays & public holidays.** ^
£3.99
Standard Standard (Orders Over £30)
Items delivered in 4 to 7 working days. Mon to Sat, excl. Sundays & public holidays.** ^
FREE
Express Express
Orders placed by 6:00pm Mon-Fri, will be delivered next working day before 6pm, excl. Sundays & public holidays. ***
£4.99
Click & Collect Standard   Click & Collect Standard   (Orders Under £30)
Items delivered to a store of your choice in 4-7 working days Mon to Sat, excl. Sundays and public holidays. **
£1.99
Click & Collect Standard   Click & Collect Standard   (Orders Over £30)
Items delivered to a store of your choice in 4-7 working days Mon to Sat, excl. Sundays and public holidays. **
FREE
Click & Collect Express Click & Collect Express
For orders placed by 6pm, items will be delivered to a store of your choice in 1-2 working days Mon to Sat, excl. Sundays and public holidays. ***
£2.99

* Due to uplift of orders being received online and the measures we have put in place to keep our colleagues safe, standard delivery orders may currently take up to 4 to 7 working days to reach you. We hope you will understand, and we will endeavour to get your order to you as quickly as possible

** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands, and the Isles of Wight - may take up to 10 working days
*** Some areas, such as the Scottish Highlands and Channel Islands, will take 10 working days on this service. View the full list of areas with longer delivery times here.
^During times of promotion, shipping charges may vary.

Important Update On Delivery Timings

Due to uplift of orders being received online and the measures we have put in place to keep our colleagues safe, standard delivery orders may currently take up to 4 to 7 working days to reach you. We hope you will understand, and we will endeavour to get your order to you as quickly as possible

Want to track your order?

You can review the status of your order at any time by logging into the 'My Account' section of our website and selecting 'Order History'. Alternatively, you can click the 'Parcel Tracking' link in your dispatch email.

Can I have items delivered to multiple addresses?

If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase. Each delivery address will be charged a separate delivery fee.

Additional Delivery Terms and conditions

You will not be allowed to submit an order with items that are out of stock.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by the appropriate delivery courier that day. Orders with dispatch confirmation emails sent after these times will be collected by the appropriate delivery courier the next business day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our standard delivery service does not require a signature, but our express delivery is recorded and as such requires a signature. Packages that will not fit through your letter box may be taken back to the postal depot for collection.

Click & Collect

Click & Collect

When you order you can choose to have your order delivered to you at home or work or you can use our Click & Collect service to deliver your goods to a local store of your choice.

You have a variety of options to choose from, when selecting our Click & Collect service.


Standard Click & Collect - FREE on orders over £30 or
£1.99 for orders up to £30

Our standard delivery option will generally take between 4-7 working days to arrive at your chosen store. Click & Collect orders up to £30 are subject to a delivery charge of £1.99, however if your order is over £30 in value, this delivery option is FREE.


Express Click & Collect - £2.99

If you are in a hurry to receive your order, then our Express option could be the one for you. Your order will be delivered to a store of your choice within 1-2 working days. The charge for this Express service is £2.99.



If you have any queries about your order, please contact Customer Services for more information.

When you visit your chosen store to collect your order, please ensure that you have your order number with you. This can be found on your order confirmation email.

If for any reason you are unable to collect your order, please phone the store to let them know.

Orders placed on or around Bank Holidays may experience increased delivery times. Orders destined for the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly or the channel islands may experience increased delivery times.

International Delivery

Not currently available…international deliveries have temporarily been paused, we apologize for any inconvenience.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Pricing
Customs Duty, Excise & Other Local Taxes
Prices, Taxes and Payment
Order Tracking

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact us via email at customercare@peacocks.co.uk or by phone at 0330 124 2185 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm).

Returns

View our returns and exchange policy here

Product Recall
Sloth Recall

Stanley Sloth Pink & Brown 4502816

We have been informed that this item may have removable small parts which could pose a risk. To ensure our customers safety we are recalling this item immediately.

If you have purchased this item would you please return it to the store where a full refund will be given.*

*Update: In order to protect the well-being of our colleagues & customers and to support the Governments containment efforts against COVID19, our stores and head office have been closed since Monday 23rd March and will be closed until further notice. However, we will be happy to process a full refund for you when our stores reopen

We apologise for any inconvenience this may cause and would like to thank you for your cooperation.

Email: customercare@peacocks.co.uk.  

Phone: 0330 124 2185 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm)