WE ARE REOPENING STORES SAFELY IN LINE WITH GOVERNMENT GUIDANCE
Thank you for your on-going support and loyalty during the Covid-19 pandemic. The health and safety of our customers and staff is our first priority and we continue to review processes to make sure our stores are safe. Our store teams are looking forward to welcoming you back to our stores which have reopened. Check our Store Finder to see if your local store is open.
As always, you can get your favourites and latest season styles at our Online Store which is open 24/7 and safely delivering orders.
NEW! You can now order through our dedicated phone line, speaking to our friendly Peacocks experts who can help with all aspects of ordering. Phone 0330 124 2184*, Monday-Friday 9am-5.30pm GMT and Saturday 9am-1pm GMT. All calls are charged at your local rate and will take you through to our U.K. based team.
FAQ'S - COVID-19 - UPDATED 12TH APRIL 2021
Are your stores open?
As of 12th April, we have safely opened our English and Welsh stores in line with government guidance. Visit our Store Finder for updated store opening times and store specific information. Scottish and NI stores will open in line with further government guidance.
How can I shop with you?
You can shop with us in store or online at Returns Portal. Or you can call 0330 124 2184* Monday-Friday 9am-5.30pm GMT and Saturday 9am-1pm GMT.
Will my order be delivered?
We are working closely with Hermes to ensure that all deliveries placed through our website are delivered safely to you. At this time, we have temporarily closed our stores so collect in store is not available.
How can I get a refund for an in-store purchase
In line with the government advice regarding Covid-19. We are unable to process any store purchases for refunds until the stores re-open for trading. Once the stores reopen, any items purchased within 14 days of the stores closing can be returned to a store for free up to 14 days after the store has re-opened. Please do not post your items to our Head Office address as our Head Office is now closed.
How can I get a refund for an online purchase
If you are not satisfied with your online purchase, we will be happy to give you a full refund provided that you notify us within 14 days (starting from the day of receipt of the order) via our online Returns Portal. You then have a further 14 days to return your item(s) to us by post for a full refund.All items being returned should be in their original packaging, unworn, unwashedand complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition.All return postage costs are the responsibility of the customer and we would also recommend that you use a postal service that insures you for the value of the goods that you are returning. Once your item(s) have been received by our warehouse, a refund will be processed back onto the original payment method with 14 working days.If you have not received the refund within 14 days or you have any queries, please contact us at firstname.lastname@example.org. If you wish to return your online order in-store, you can do so within 14 days of the store reopening. The refund will be processed whilst you are in-store and appear on your payment card within 5 working days.
Can I return an online order to a store after lockdown
If you wish to return your online order in-store, you can do so within 14 days of the store reopening, as long as you have notified us within 14 days of receiving your order that you wish to return your item(s). This should be done via the online Returns Portal. You will then need to take your returns number and delivery invoice with you into store when we have reopened, where the store willthen process the refund. Please allow up to 5 working days for the refund to appear on payment card.
Here’s everything you need to know about the changes we’ve made in store.
We are limiting the number of customers in the store at any one time.
A cleaning station with hand sanitisers and wipes will be at the entrance and exit of every store.
Store layouts have been improved and space markers put in place to easily keep a 2m distance from others.
We advise using contactless payment - a safer alternative to cash.
We have temporarily closed our fitting rooms, customer lifts and toilets will be made available upon request.
Click & Collect service will not be available just yet but we'll keep you updated when it is.